AUEXX Braids
https://auexxbraids.com | 0897332303 | auexx.braids@gmail.com
Last update: 26.09.2026.
AUEXX Braids is a trademark used by "KESH I PESH" EOOD, UIC 207038429, with registered office and management address in Sofia (1000), Poduyane district, Levski Zone G district, block 22B, entrance B, floor 7, apt. 44. This policy is an integral part of the General Terms and Conditions of Use of the site and the Terms and Conditions for booking an appointment and applies together with them.
1. Save an appointment
When booking an appointment for a service at AUEXX Braids, a fixed deposit of €50 is required.
The deposit serves to confirm the reservation and reserve the specific day and time for the client.
The parties expressly agree that the deposit is in the nature of an advance payment and does not constitute a deposit within the meaning of Art. 93 of the Obligations and Contracts Act (LLC). The consequences of cancellation, change, no-show or refusal of the reservation are comprehensively regulated by this policy, and not by the general rules of Art. 93 of the LLC.
For services requiring pre-order of materials (e.g. Twisters), an additional condition may apply, which will be stated in advance upon registration.
2. Cancelling a reservation
A reserved appointment can be canceled up to 72 hours before the start time of the visit.
Cancellation within this period is considered timely and the deposit is refunded.
If cancelled less than 72 hours before the class, the deposit is not refundable.
3. How can you cancel the lesson?
Cancellation can be made via:
Phone: 0897332303
Viber/WhatsApp: 0897332303
Email: auexx.braids@gmail.com
Through the reservation system on the website: https://auexxbraids.com
When canceling, please provide the name, date and time of the reservation so we can identify it.
Important: A message sent outside of the salon's business hours is considered received on the next business day, unless the reservation system automatically confirms the cancellation.
4. No-show
If the client does not show up without prior cancellation or notification, the deposit will not be refunded.
In case of no-show, the salon reserves the right to request a new deposit or full prepayment for a future reservation.
If you fail to show up again, the salon may cancel future reservations.
5. Delay
We ask that clients arrive 5–10 minutes before their scheduled appointment time, especially for longer services.
If you are more than 30 minutes late:
- the hour can be shortened so as not to delay the next customers;
- the service can be changed based on the remaining time;
- If the service cannot be performed, the appointment may be canceled and the deposit will not be refunded.
6. Change of reservation time
AUEXX Braids does not offer the option to change the date or time of an already reserved reservation.
If a different date or time is needed, the client should cancel the existing reservation according to the terms above and make a new reservation.
7. Change of service
AUEXX Braids does not offer the option to change the selected style or service on an already confirmed reservation.
If you would like a different service, please cancel the current reservation according to this policy and make a new reservation for the desired service.
8. Special services and materials
Certain services may require pre-prepared or purchased materials.
When booking for:
- Twisters
Deposit and cancellation policies may vary. They will be stated in advance when booking.
9. Cancellation by the salon
In rare cases, the salon may need to change or cancel a previously booked appointment.
In such a case, the customer will be notified as soon as possible and will be able to choose:
- new date and time;
- transfer of the deposit to a new reservation;
- refund of the paid deposit when the service cannot be provided.
In the above cases, the client shall duly receive the full amount of the paid deposit. The parties expressly agree that the provision of Art. 93, para. 2 of the Contractual Contracts Act (return of the deposit in double amount) shall not apply, since the deposit under this policy is in the nature of an advance payment, not a deposit.
10. Extraordinary circumstances
In emergencies or circumstances beyond the control of the client or the salon, the case may be considered individually.
Extraordinary circumstances (force majeure) are considered to be events of an extraordinary nature that could not have been foreseen and prevented, including but not limited to: serious illness or accident, natural disasters, accidents, officially declared state of emergency or epidemic situation, and other similar circumstances beyond the reasonable control of the affected party.
11. Applicable law and dispute resolution
This policy is governed by Bulgarian law, including the Consumer Protection Act, the Electronic Commerce Act and the Obligations and Contracts Act. All disputes will be resolved by mutual agreement, and if impossible - by the competent Bulgarian court or through the bodies for alternative consumer dispute resolution, in accordance with the General Terms and Conditions of Use of the site.